Shipping Policy
Last updated: July 24, 2026
Thank you for shopping at SolarFlame String Lights! We are committed to delivering your Lumo™ Solar Flameless Lanterns efficiently and securely. Please review our shipping policy below.
1. Flat Rate Shipping
We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.
2. Processing Time
All orders are processed and prepared for shipment within 1-3 business days (Monday through Friday, excluding holidays) after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day.
3. Domestic Shipping
For orders within the United States, we typically use USPS or UPS. Once shipped, you can expect your order to arrive within 5-10 business days. Please note that these are estimated delivery times and actual delivery may vary.
4. International Shipping
We ship internationally to many countries. International orders are typically delivered within 10-25 business days after shipment. Please be aware of the following:
- Customs and Duties: International orders may be subject to customs duties, taxes, and fees levied by the destination country. These charges are not included in the item price or shipping cost and are the sole responsibility of the buyer. We recommend checking with your local customs office for more information before placing an order.
- Customs Delays: Customs processing times can vary and may cause delays beyond our control.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor the status and estimated delivery date of your package directly on the carrier's website.
6. Shipping Delays
While we strive to deliver your orders promptly, SolarFlame String Lights is not responsible for shipping delays caused by factors beyond our control, including but not limited to:
- Carrier delays (e.g., USPS, UPS, international postal services)
- Inclement weather conditions
- Customs processing delays
- Natural disasters or unforeseen events
We will do our best to assist you in tracking delayed packages, but we cannot guarantee specific delivery dates once the package is with the carrier.
7. P.O. Box and APO/FPO Addresses
We support shipping to P.O. Box and APO/FPO addresses. Please note that these shipments can only be sent via USPS and may take longer to arrive than standard domestic deliveries.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact our customer support team at support@solarflamestringlights.com within 7 days of the expected delivery date (for lost packages) or 7 days of delivery (for damaged packages). Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund as appropriate.
9. No Shipping to Restricted Countries
Due to various legal and logistical restrictions, we are unable to ship to certain countries. If your country is on a restricted list, you will be notified during the checkout process. We apologize for any inconvenience this may cause.