Refund Policy
Last updated: July 24, 2026
At SolarFlame String Lights, we want you to be completely satisfied with your Lumo™ Solar Flameless Lantern. If you are not entirely happy with your purchase, we're here to help.
1. 30-Day Return Window
You have 30 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at support@solarflamestringlights.com within 30 days of receiving your order.
- Provide your order number and a brief explanation of why you wish to return the item.
- Our team will review your request and, if eligible, provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
- Please do not send your item back without an RMA number, as it may delay or prevent your refund.
3. Refund Method
Once we receive your returned item and inspect it, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.
4. Customer Responsible for Return Shipping Costs
Unless the item is damaged or defective (see section 6), you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if we provide a return label.
5. Non-Returnable Items
Certain types of items cannot be returned, including:
- Products that have been used, altered, or are not in their original condition and packaging.
- Personalized or custom-made items.
- Clearance or final sale items.
- Gift cards.
Please contact us if you have questions or concerns about your specific item.
6. Damaged or Defective Items
If you receive a Lumo™ Solar Flameless Lantern that is damaged or defective, please contact us immediately at support@solarflamestringlights.com within 7 days of delivery. To help us resolve the issue quickly, please include:
- Your order number.
- A description of the damage or defect.
- Photographs or videos clearly showing the damage or defect.
Upon verification, we will offer you a free replacement or a full refund, including any original shipping costs. We will cover the return shipping costs for damaged or defective items.
7. Exchange Policy
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@solarflamestringlights.com, and we will guide you through the process.
8. Late or Missing Refund Troubleshooting Steps
If you haven’t received a refund yet, please follow these steps:
- Check your bank account again: It can take some time before your refund is officially posted.
- Contact your credit card company: It may take some time before your refund is posted to your statement.
- Contact your bank: There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at support@solarflamestringlights.com.