Privacy Policy

Last updated: July 24, 2026

SolarFlame String Lights ("we," "our," or "us") operates the website https://solarflamestringlights.com (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from the Site.

1. Personal Data We Collect

We collect various types of personal data to provide and improve our services to you. This includes:

• Contact Information: Name, email address, shipping address, billing address, phone number.
• Payment Information: Payment card details (processed securely by third-party payment processors), billing address. We do not store full payment card numbers on our servers.
• Order Information: Details of products purchased, transaction history.
• Device Information: IP address, browser type, operating system, device identifiers, referring/exit pages.
• Usage Data: Information about how you interact with our Site, such as pages visited, time spent on pages, clicks, and other browsing behavior.

2. How We Collect Your Data

We collect personal data through various methods:

• Directly from You: When you create an account, place an order, subscribe to our newsletter, fill out forms, or contact us directly.
• Automatically: Through cookies, web beacons, and similar tracking technologies as you navigate our Site. This includes your IP address, device information, and browsing activity.
• From Third Parties: We may receive information from third-party service providers, such as payment processors and analytics providers, consistent with their privacy policies.

3. Purpose of Data Collection

We use the collected data for the following purposes:

• Order Fulfillment: To process and fulfill your orders, including shipping products and sending order confirmations.
• Customer Service: To provide customer support, respond to your inquiries, and manage returns and refunds.
• Marketing and Promotions: To send you promotional offers, newsletters, and information about our products and services, where you have consented to receive such communications.
• Analytics and Improvement: To analyze Site usage, understand customer preferences, and improve our products, services, and website functionality.
• Personalization: To personalize your experience on our Site and present products and offers tailored to your interests.
• Security and Fraud Prevention: To detect and prevent fraudulent transactions and protect the security of our Site and users.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Advertising: To deliver targeted advertisements to you on our Site and other platforms.

4. Third-Party Services That Receive Data

We share your personal information with third-party service providers to help us operate our business and provide our services. These third parties include:

• Payment Processors: Such as Stripe, PayPal, or other secure payment gateways, to process your payments. They receive payment information and billing details.
• Shipping Carriers: Such as USPS, UPS, FedEx, to ship your orders. They receive your name, shipping address, and phone number.
• Analytics Providers: Such as Google Analytics, to understand how users interact with our Site. They collect anonymous usage data and IP addresses.
• Advertising Platforms: Such as Google Ads, Meta (Facebook/Instagram), TikTok, Snapchat, to deliver targeted advertisements and measure ad effectiveness. They may receive information about your browsing behavior and purchases.
• Email Marketing Services: To send newsletters and promotional emails. They receive your email address and name.
• Customer Support Platforms: To manage customer inquiries and support.

These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

5. Cookie Policy

Our Site uses "cookies" and similar tracking technologies to enhance your experience, analyze Site usage, and for advertising purposes. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Strictly Necessary Cookies: Essential for the website to function correctly (e.g., enabling shopping cart functionality, secure login).
• Performance/Analytics Cookies: Collect information about how visitors use our Site (e.g., which pages are most popular, error messages). This helps us improve the Site's performance.
• Functionality Cookies: Remember your preferences and choices (e.g., language, region) to provide a more personalized experience.
• Advertising/Targeting Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of advertising campaigns. These may be set by third-party advertising partners.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site.

6. Data Retention Period

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This typically means:

• Order Data: Retained for a period necessary to process returns, warranties, and for tax and accounting purposes (e.g., 7 years in some jurisdictions).
• Marketing Data: Retained until you unsubscribe or request deletion.
• Analytics Data: Retained for a period determined by the analytics provider (e.g., 26 months for Google Analytics).

When your personal data is no longer required, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data that we hold.
• Right to Correction (Rectification): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Deletion (Erasure): You have the right to request that we erase your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe as required by applicable law.

8. Children's Privacy (COPPA Compliance)

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe that a child under 13 has provided us with personal information, please contact us immediately at support@solarflamestringlights.com.

9. Contact Information for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

SolarFlame String Lights
Email: support@solarflamestringlights.com
Website: https://solarflamestringlights.com

10. How Policy Updates Are Communicated

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.